Terms and Conditions

  1. All prices shall be quoted in US Dollars, unless by a specific request of customer. Quotations shall specify the price for goods and separately the cost for Shipping and Handling.

    All quotations are FCA .

    All costs pertaining buyer’s side, such as customs clearing (If imposed), local customs and excise duties are to customer’s account.

  2. Standard validity of our quotations is 14 business days. Extensions to this validity can be granted in writing only.

  3. Credit Terms are 30 days net.

  4. Claims against damages due to improper pancaking should reach us within 5 days of receipt of goods.

  5. Claims against quality of goods should reach us within 21 days from receipt of goods. Due to the complex nature of the goods, all complaints should be accompanied by a certified, third partly laboratory Certificate of Analysis attesting to the claim.

    In case the claim proves to be correct our liability is limited to the replacement of the defective goods.